At Elite Luxury E-Shop, customer satisfaction is our top priority. This policy outlines how returns, refunds, and exchanges are handled to ensure a smooth and transparent shopping experience.
Return Eligibility
Items may be eligible for return within 7–14 days of delivery, provided they are unused, unopened, and in their original packaging with all tags and accessories intact.
Non-Returnable Items
- Personal care, hygiene, or consumable products once opened
- Digital products, gift cards, or downloadable software
- Items marked as “Final Sale” or “Non-Returnable”
How to Initiate a Return
To request a return, please contact our support team with your order number and reason for return. Once approved, you will receive return instructions.
Refund Process
Refunds are issued after the returned item is inspected and approved. Approved refunds will be credited back to the original payment method within 5–10 business days, depending on your provider.
Exchanges
If you received a defective or incorrect item, we are happy to offer a replacement or exchange at no additional cost, subject to availability.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
Policy Updates
This Return & Refund Policy may be updated at any time without prior notice. Continued use of our website indicates acceptance of the current policy.
Need Help?
If you have questions about returns or refunds, our support team is ready to assist.